Goetze's Online Store FAQ
How can I contact the Goetze’s Candy Online Store?
For questions about our online store, you can contact us at:
For questions about our online store, you can contact us at:
- Phone: 800.295.8058
- Email: onlineorders@goetzecandy.com
Can I pick up my order?
Pick up orders will resume in February of 2020 at 1946 Greenspring Dr., Suite J, Lutherville-Timonium, MD 21093.
Pick up orders will resume in February of 2020 at 1946 Greenspring Dr., Suite J, Lutherville-Timonium, MD 21093.
Can I create an account with the Goetze's Candy Online Store?
Yes. Your account will save your personal information and shipping information. Due to security reasons, we will never save your billing information. At this time, your Goetze's Candy Online Store account does not save you order history.
Yes. Your account will save your personal information and shipping information. Due to security reasons, we will never save your billing information. At this time, your Goetze's Candy Online Store account does not save you order history.
What is the shipping policy?
Shipping charges are based on the weight of the entire order, you can select USPS Priority Mail, Fedex Ground Service or Smart Post. You will receive an email when your order ships. FedEx transit time is from the date of shipment from our packing facility. Usually orders can be processed in a few days, however, we do not ship on the weekends or holidays.
We accept orders being shipped to APO and FPO addresses, they will be shipped Priority Mail. At this time, we do not offer second day or overnight service.
Shipping charges are based on the weight of the entire order, you can select USPS Priority Mail, Fedex Ground Service or Smart Post. You will receive an email when your order ships. FedEx transit time is from the date of shipment from our packing facility. Usually orders can be processed in a few days, however, we do not ship on the weekends or holidays.
We accept orders being shipped to APO and FPO addresses, they will be shipped Priority Mail. At this time, we do not offer second day or overnight service.
Do you fulfill international orders?
We currently do not accept orders with shipping addresses outside the USA due to shipping costs and customs fees.
We currently do not accept orders with shipping addresses outside the USA due to shipping costs and customs fees.
What is our Return Policy?
Your satisfaction is guaranteed! If you're not satisfied with your order from Goetze's Candy Online Store for any reason, you may return your order within 10 days to receive a full refund for your original payment (minus shipping charges). If you would like to exchange your candy, you must return the product before we are able to send more.
Goetze's Candy Company, Inc. is not responsible for candy being exposed to extreme conditions, whether it is hot or cold, once it leaves our warehouse. Either of these conditions may alter the shape and texture of the candy.
Your satisfaction is guaranteed! If you're not satisfied with your order from Goetze's Candy Online Store for any reason, you may return your order within 10 days to receive a full refund for your original payment (minus shipping charges). If you would like to exchange your candy, you must return the product before we are able to send more.
Goetze's Candy Company, Inc. is not responsible for candy being exposed to extreme conditions, whether it is hot or cold, once it leaves our warehouse. Either of these conditions may alter the shape and texture of the candy.
How many candy pieces are in a particular bag/tin?
All products are measured and sold by weight, not pieces per product. The approximate number of pieces can be calculated at 40 pieces of candy per pound. This calculation is an estimation, and does not measure out the exact number of candy pieces per item.
All products are measured and sold by weight, not pieces per product. The approximate number of pieces can be calculated at 40 pieces of candy per pound. This calculation is an estimation, and does not measure out the exact number of candy pieces per item.
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Do you have any coupons?
Goetze's Candy periodically offers special promotions for the online store. Subscribe to Goetze's monthly email newsletter to receive Goetze's online store promotions. |
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Contact
Do you have a question that was not listed in Goetze's Frequently Asked Questions? Please email consumerrelations@goetzecandy.com.
