Goetze's Online Store FAQ
How can I contact the Goetze’s Candy Online Store?
For questions about our online store, you can contact us at:
For questions about our online store, you can contact us at:
- Phone: 800.295.8058
- Email: help@goetzecandy.com
Can I pick up my order?
Yes, select the pick up option from checkout and you will receive an email once your order has been filled. The pick up address is 105 Lakefront Dr. Hunt Valley, MD 21030.
You can arrive on Thursdays between 10 a.m - 2 p.m. for pick up, or call 443.330.5223 or email nellg@goetzecandy.com to schedule a different pick up day.
Yes, select the pick up option from checkout and you will receive an email once your order has been filled. The pick up address is 105 Lakefront Dr. Hunt Valley, MD 21030.
You can arrive on Thursdays between 10 a.m - 2 p.m. for pick up, or call 443.330.5223 or email nellg@goetzecandy.com to schedule a different pick up day.
What is the shipping policy?
Shipping charges are based on the weight of the entire order, you can select Fedex Ground Service or Smart Post. Fedex Ground service can only be chosen using a street address for delivery, otherwise you must select Fedex Smart Post.
FedEx transit time is from the date of shipment from our packing facility. Usually orders can be processed in a few days, however, we do not ship on the weekends or holidays.
Fedex cannot give a transit time for orders being shipped by Smart Post, as the USPS ultimately delivers the package. We accept orders being shipped to APO and FPO addresses, they will be shipped Priority Mail. At this time, we do not offer second day or overnight service.
Shipping charges are based on the weight of the entire order, you can select Fedex Ground Service or Smart Post. Fedex Ground service can only be chosen using a street address for delivery, otherwise you must select Fedex Smart Post.
FedEx transit time is from the date of shipment from our packing facility. Usually orders can be processed in a few days, however, we do not ship on the weekends or holidays.
Fedex cannot give a transit time for orders being shipped by Smart Post, as the USPS ultimately delivers the package. We accept orders being shipped to APO and FPO addresses, they will be shipped Priority Mail. At this time, we do not offer second day or overnight service.
Do you fulfill international orders?
We currently do not accept orders with shipping addresses outside the USA due to shipping costs and customs fees.
We currently do not accept orders with shipping addresses outside the USA due to shipping costs and customs fees.
What is our Return Policy?
Your satisfaction is guaranteed! If you're not satisfied with your order from Goetze's Candy Online Store for any reason, you may return your order within 10 days to receive a full refund for your original payment minus shipping charges. If you would like to exchange your candy, you must return the product before we are able to send more.
Goetze's Candy Company, Inc. is not responsible for candy being exposed to extreme conditions, whether it is hot or cold, once it leaves our warehouse. Either of these conditions may alter the shape and texture of the candy.
Your satisfaction is guaranteed! If you're not satisfied with your order from Goetze's Candy Online Store for any reason, you may return your order within 10 days to receive a full refund for your original payment minus shipping charges. If you would like to exchange your candy, you must return the product before we are able to send more.
Goetze's Candy Company, Inc. is not responsible for candy being exposed to extreme conditions, whether it is hot or cold, once it leaves our warehouse. Either of these conditions may alter the shape and texture of the candy.
How many candy pieces are in a particular bag/tin?
All products are measured and sold by weight, not pieces per product. The approximate number of pieces can be calculated at 40 pieces of candy per pound. This calculation is an estimation, and does not measure out the exact number of candy pieces per item.
All products are measured and sold by weight, not pieces per product. The approximate number of pieces can be calculated at 40 pieces of candy per pound. This calculation is an estimation, and does not measure out the exact number of candy pieces per item.
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Do you have any coupons?
Goetze's Candy periodically offers special promotions for the online store. Subscribe to Goetze's monthly email newsletter to receive Goetze's online store promotions. |
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Contact
Do you have a question that was not listed in Goetze's Frequently Asked Questions? Please email consumerrelations@goetzecandy.com.
