Goetze's Online Store FAQ
How can I contact the Goetze’s Candy Online Store?
For questions about our online store, you can contact us at:
For questions about our online store, you can contact us at:
- Phone: (800) 295-8058
- Email: onlineorders@goetzecandy.com
Can I pick up my order?
Yes, however, you must place your order and receive an email or text stating it is ready PRIOR arriving at 3900 East Monument St. Baltimore, MD 21205. Please come to shipping door #4 with a copy or your order confirmation.
Yes, however, you must place your order and receive an email or text stating it is ready PRIOR arriving at 3900 East Monument St. Baltimore, MD 21205. Please come to shipping door #4 with a copy or your order confirmation.
Can I create an account with the Goetze's Candy Online Store?
Yes. Your account will save your personal information and shipping information. You can create/login to your account using the Menu in the upper left-hand corner of your screen.
Yes. Your account will save your personal information and shipping information. You can create/login to your account using the Menu in the upper left-hand corner of your screen.
What is the shipping policy?
We do NOT offer expedited shipping, it is cost prohibitive. Shipping charges are based on the weight of the entire order, you can select UPS Ground or UPS Sure Post. We have a direct link to UPS and we are passing along their cost to you, we do NOT add additional fees. You will receive an email when a tracking number is generated, however, it may take a day for the details to appear. The delivery time listed is from the date of shipment from our packing facility, NOT from the day you place the order and it is an approximation of when your order will arrive, NOT a guarantee. All carriers are extremely busy due to the number of packages being shipped. They do their very best to get them to you as soon as possible. Usually orders can be processed in a few days, however, we do not ship on the weekends or holidays.
We accept orders being shipped to APO and FPO addresses, they will be shipped Priority Mail. We do not offer second day or overnight service, it is cost prohibitive.
We do NOT offer expedited shipping, it is cost prohibitive. Shipping charges are based on the weight of the entire order, you can select UPS Ground or UPS Sure Post. We have a direct link to UPS and we are passing along their cost to you, we do NOT add additional fees. You will receive an email when a tracking number is generated, however, it may take a day for the details to appear. The delivery time listed is from the date of shipment from our packing facility, NOT from the day you place the order and it is an approximation of when your order will arrive, NOT a guarantee. All carriers are extremely busy due to the number of packages being shipped. They do their very best to get them to you as soon as possible. Usually orders can be processed in a few days, however, we do not ship on the weekends or holidays.
We accept orders being shipped to APO and FPO addresses, they will be shipped Priority Mail. We do not offer second day or overnight service, it is cost prohibitive.
Do you fulfill international orders?
At this time, we currently do not accept orders with shipping addresses outside of the United States due to shipping costs and customs fees.
At this time, we currently do not accept orders with shipping addresses outside of the United States due to shipping costs and customs fees.
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Can I leave a gift note or comment about my order?
Yes! When you go to your cart you may leave a gift note or comment before you checkout. If your order is a gift for someone, please state that first and then include your message and the name you want to appear on the card. |
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What is our Return Policy?
Your satisfaction is guaranteed! If you're not satisfied with your order from Goetze's Candy Online Store for any reason, you may return your order within 10 days to receive a full refund for your original payment (minus shipping charges). If you would like to exchange your candy, you must return the product before we are able to send more.
Goetze's Candy Company, Inc. is not responsible for candy being exposed to extreme conditions, whether it is hot or cold, once it leaves our warehouse. Either of these conditions may alter the shape and texture of the candy.
Your satisfaction is guaranteed! If you're not satisfied with your order from Goetze's Candy Online Store for any reason, you may return your order within 10 days to receive a full refund for your original payment (minus shipping charges). If you would like to exchange your candy, you must return the product before we are able to send more.
Goetze's Candy Company, Inc. is not responsible for candy being exposed to extreme conditions, whether it is hot or cold, once it leaves our warehouse. Either of these conditions may alter the shape and texture of the candy.
How many candy pieces are in a particular bag/tin?
All products are measured and sold by weight, not pieces per product. The approximate number of pieces can be calculated at 40 pieces of candy per pound. This calculation is an estimation and does not measure out the exact number of candy pieces per item.
All products are measured and sold by weight, not pieces per product. The approximate number of pieces can be calculated at 40 pieces of candy per pound. This calculation is an estimation and does not measure out the exact number of candy pieces per item.
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Do you have any coupons?
Goetze's Candy periodically offers special promotions for the online store. Subscribe to Goetze's email newsletter to receive Goetze's online store promotions. |
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Contact
Do you have a question that was not listed in Goetze's Frequently Asked Questions? Please email consumerrelations@goetzecandy.com.
